Customer Services
The Boarding Pass NYC Commitment
Boarding Pass is proud of its products. We believe in the quality of our goods. If you would like to return your purchase, please do so in its original and unused condition, within fourteen (14) days of shipment by us. Please note that if your item is used, not in the original condition and not re-sellable, we offer a store credit. We will endeavor to dispatch goods as quickly as possible. The goods will be packaged securely and labelled clearly.
Shipping
All domestic US orders ship free, and ships with one of UPS or USPS. You will get a tracking number with your purchase. Generally, we can ship to PO Boxes and to APO/DPO/FPO. Shipping takes one to four business days. Need it super fast? Get in touch with customer services at help@boardingpassnyc.com.
International Orders
We no longer ship internationally. (So many lost packages and duty bills for our customers!) Have your items shipped to your aunt in Florida until you can next visit!
Custom orders FAQ
Can you speed up my custom order?
No, unfortunately. Customized orders are shipped in the order received and produced. You cannot jump the queue.
Where do I enter customization details?
Add the item to your cart. After the item is added, there will be a box at the bottom of your screen. Missed it? Email your order notes with order number to customer services at help@boardingpassnyc.com.
Custom Luggage Tags Timing and other details
Please allow ten (10) calendar days production time for luggage tags. The large font featured on luggage tags measures ¼" in height. Luggage tags can include 3 lines of text at this size, although the larger font is generally used for the first line on a luggage tag - a name, for instance. A line of ¼” font can include up to 11 characters, including spaces. The small font is featured on luggage tags measures ⅛" in height. Luggage tags can include 4 lines of text at this size, 3 lines if you have a line of larger text. A line of ⅛" font can include up to 19 characters, including spaces.
I would like to order a large quantity of a customizable product.
If you are interested in ordering 8 or more tags, please be in contact with help@boardingpassnyc.com. A customer service representative will be able to discuss possibilities with you.
General order FAQ - I need to change something! I can't find where to include notes for a customized product!
Contact customer services at help@boardingpassnyc.com with all of the details. Please include your order number.
Are the vintage posters real?
Yes, they are. We source them from all over the world, and have them professionally repaired as needed. Sometimes they'll have tears in them and arrive without being linen-backed — that is to say — is a rolled up paper poster. We limit the work that is done to them because we generally like them the way they are. We do not sell reproductions and verify each poster with our expert archivists, who work institutional art firms.
Returns
If you would like to return or exchange your order for any reason, email us at help@boardingpassnyc.com. Items may be refunded within fourteen (14) days of shipment. If used, store credit will be offered. Items can be exchanged on a case by case basis. We will generate a return label for you. Then, send us the items. When we receive them, we can provide a refund, exchange, or store credit. Do note however, that Boarding Pass does not cover shipping costs for the return of items, such amounts will be deducted from your refund. Items sold in a sample sale are non-refundable. Once stamped by hand, and shipped, custom products are not eligible to be refunded. They can be remade to meet your needs.
No refunds are provided for sample purchases for wholesale partners and corporate accounts, as returned items are frequently damaged or soiled in transit or after handling.
All sales of vintage airline posters are final sale.
